Cleveland Police: Improving support for frontline officers while cutting the cost of ICT and police business services


10-year strategic partnership delivers new ways of working, transformational ICT services and innovative approaches to customer service and front line policing that will yield an estimated £7 million in cashable savings per annum.

The solution

IT-enabled service provider Sopra Steria was appointed as Cleveland’s partner for the provision of a number of key services including call handling, criminal justice and business support functions through a shared service partnership that will deliver an estimated £7 million in cashable savings per year.

The 10-year landmark shared services deal is providing Cleveland Police with the additional support needed to deliver large-scale change in pursuit of its vision of “Putting People First”.

Following the contract signing, a combined Cleveland and Sopra Steria transition team had just 13 weeks to successfully transition all services, including the transfer of 500 staff to Sopra Steria. Within this period significant transformational activity was undertaken, particularly for Control Room and ICT services.

In 2011 the contract was extended to include Resilience and operational planning and a Crime management services bureau.